01. The problem
Support was drowning in repetitive tier-1 tickets, and the internal knowledge base was scattered across five systems.
02. Our approach
We unified their knowledge sources, built a RAG pipeline with citation-backed answers, and wired evals to prevent regressions.
03. The solution
A chat assistant embedded in the app + Slack, with human hand-off, feedback loops, and a dashboard for the support team.
04. Results
60%
Tickets deflected
4.6/5
CSAT on AI responses
1.4s
Avg. response time